Privacy Policy

1. Data Controller

2. Information We Collect

We may collect the following personal data:

• Account Information: name, stage name, email address, phone number, location
• Professional Profile Information: biography, skills and experience, training and education, portfolios and showreels
• Media Content: photos, videos, voice recordings, resumes
• Verification Data: identity documents, age verification data
• Transaction Data: subscription records, billing information
• Technical Data: IP address, browser type, device information, usage analytics

3. How We Use Personal Data

We process personal data to:

• create and manage accounts
• verify identities and ages
• operate the Platform
• enable messaging and casting applications
• process subscription payments
• moderate profiles and casting calls
• improve platform functionality
• detect fraud and misuse
• comply with legal obligations

4. Legal Basis

We rely on lawful bases including contractual necessity, legitimate interests, legal obligations, and consent where required. Where processing is based on legitimate interests, CastGlo ensures such interests do not override the rights and freedoms of users.

5. Data Sharing

We may share data with:

• Stripe (payment processing)
• Amazon Web Services (AWS) (hosting infrastructure)
• analytics and security providers
• professional advisers and regulators where required

We do not sell personal data.

6. Data Storage

Platform data may be hosted using AWS cloud infrastructure.

7. International Transfers

As the Platform expands internationally, personal data may be processed outside the UK. Where transfers occur, appropriate safeguards will be used.

8. Data Retention

Personal data is retained only as long as necessary for account operation, legal compliance, fraud prevention, and dispute resolution. CastGlo uses appropriate technical and organisational measures designed to protect personal data.

9. Your Rights

Users may have rights to access personal data, correct inaccurate data, request deletion, restrict processing, and object to processing. Requests can be sent to admin@castglo.com.

10. Complaints

Users may lodge complaints with the UK Information Commissioner’s Office (ICO).

11. Updates

This Privacy Policy may be updated periodically.